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6 May, 2022 | how to, voip, phone systems, phone providers, unified communications, UCaaS, phone service, business phone app, innovation, advanced tools, features, automation, sidecar, business phone automation, business automation, phone strategies, business strategies

Introducing RingPlan Sidecar for Business Automation

RingPlan is innovating VoIP communications with an easy-to-use business phone app that includes a business automation solution.

Sidecar business automation - phone automation strategiesAll the tools and functions of a multi-line business phone with the added benefits of business automation. 

See an Automation Sequence Below

RingPlan Sidecar is an automation menu that takes repetitive tasks off your hands

The RingPlan business phone system makes managing repetitive tasks a lot easier with business automation functionality built into our enterprise phone plan

Just save your automation sequences in RingPlan Sidecar and launch any of them with the push of a button. 

Users can input a variety of functions and save their custom sequences, addressing repetitive actions frequently taken during their phone calls. Schedule a demo —>

RingPlan business phone automation-icon-02Phone Automation Functions Included with RingPlan Sidecar:

  1. Dial
  2. Pause
  3. Transfer
  4. Conference
  5. Merge
  6. Hangup
  7. Keypress
  8. Hold
  9. Send Message

Use Sidecar to save time and give your calls added value

business automation phone strategies 2PHONE AUTOMATION SOLUTIONS INCLUDE EXAMPLES LIKE:

  • Saving and sending pre-configured 'canned' messages before, during, or after calls
  • Connecting faster to most-used phone destinations or conferences
  • Storing account information to pay bills faster by phone 
  • Saving time navigating complicated IVR call menus
  • + many more phone automation solutions

Tired of navigating through the same phone menus over and over again when making a call? Try RingPlan business automation with Sidecar.

Schedule a Demo

Typical interactive phone menus ask users to navigate various menus and make multiple selections in order to reach their desired destination or complete a desired task. 

Users often have to waste time, tied to their phones, listening to the same recorded messages over and over again, just to select from the same old options. 

When your desired destination is several menus deep, the process can become a real burden and waste of time.

business automation phone strategiesRingPlan now addresses time-wasting call situations like these with RingPlan Sidecar. 

Use RingPlan Sidecar to trigger any sequence in your Sidecar library. 

Triggering a sequence can be done before, during, or after a call.  

See a Business Phone Automation Example

 


 

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BUSINESS PHONE AUTOMATION EXAMPLE:

Faster Navigation of Interactive Menus

Problem: Sally has to regularly call the IRS office and navigate two menus until she reaches a live agent. The process needs to be done several times throughout the day. It takes up too much time and requires too much attention.

Solution: Sally creates an automated sequence and saves it as Button 1 in her RingPlan Sidecar library. With the push of Button 1, Sally will trigger a series of events that will dial the IRS office and navigate these two menus for her, so she can concentrate on other things as she waits to reach a live agent.

RECORDED ACTIONS:
Dial [phone number] > Wait [time] > Keypress [number] > Wait [time]
> Keypress [number]

Sally opens RingPlan Sidecar, clicks on Button 1

  1. Sidecar automatically dials the saved IRS phone number 
  2. Sidecar waits for the IRS phone greeting and menu 1 options 
  3. Sidecar presses key to select option from menu 1, transferred to menu 2
  4. Sidecar waits for menu 2 options
  5. Sidecar presses key to select option from menu 2
  6. Live operator is reached, Sally is connected

Sally is no longer tied to her phone in order to engage with the interactive phone menus. She just needs to press one button. 

 

Business_suite_5_icons_300x300-01The example above is a common situation. There are a number of solutions to an unlimited number of common problems like this.

The RingPlan phone system allows users to record up to 48 custom sequences to address any variety of time-wasting situations like these. 

We can’t wait to see the type of automation sequences our customers create using the new RingPlan Sidecar. 

Request a Demo of RingPlan Sidecar

Schedule a demo today to see how the RingPlan Business Phone System and RingPlan Sidecar can benefit your business or call center.

 

 

Conclusion:

The RingPlan business phone system introduces a new phone automation solution called RingPlan Sidecar. Sidecar takes repetitive tasks off users' hands by allowing them to create customized automated sequences and launching them with the click of a button. Users have several functions to choose from including dial, pause, transfer, conference, and more to create solutions for a variety of time-wasting problems. Users can record and save their multi-step sequence in any of the 48 available buttons within their Sidecar Library.  Users will now be able to launch any saved sequence to trigger a series of events-pre-configured by the user-to solve a variety of problems. Sidecar automation can be used to create a variety of solutions including saving time navigating complex phone menus, and more. A business phone automation sequence is provided as an example.

Marco Castillo, M.S.

Written by: Marco Castillo, M.S.

This article is written by Marco Castillo, Marketing Director of ZTelco Communications. Marco is a strategic content development expert and is a regular contributor to this blog. If you would like to become a guest contributor, please reach out to sales@ringplan.com with your contact information. Be sure to follow us on Facebook, Instagram, and LinkedIn to get regular updates.

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